Refund policy

Returns

Switch On Supplements love to make sure you are completely satisfied with your products and experience. 

Return unopened items within 30 days.

If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to our online warehouse within 30 days of purchase.  

• You must tell us you wish to cancel within 7 days of your receipt of the Goods;
• In any event, you may not cancel orders for food or other perishable Goods, nor for handmade, specially commissioned or personalised goods;
• The Goods must be returned to us within 30 days of you telling us you wish to cancel:
• With both goods and all packaging in their original condition;
• Securely wrapped;
• Including our delivery slip;
• At your risk and cost.
• After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt;

If you do not return the Goods to us, you are still liable to us for the cost.

We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you if out of the local 20km radius of Grafton NSW 2460.

 

Still have questions?

Please call our amazing Customer Service team 0412 665 949 

Mon - Fri 9.00am-4.00pm AEDT

How to request a return:

To begin processing any type of return, please contact our Customer Service team by calling 0412 665 949 or emailing sales@switchonsupplements.com and provide your name, the order number, and the reason for returning the product. This includes if a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered.